Tech performance from ServiceTitan + Rilla 10 Steps, scored against coaching benchmarks
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Coaching status
Auto from benchmarks: Priority Coaching = 3+ metrics in red · Focus Area = any red, or 3+ in yellow · Strength = everything else.
Rilla 10 Steps – Service
Technicians Click a tech for their coaching card · click a column to sort
Meets benchmarkCloseBelow≈ estimate — still being reconciled with ST
Weeks run Monday–Sunday (Central). Techs show when they completed at least one job or sold something that week. Revenue and jobs credit each tech by job split. All business units, including installs and generators.Flip rate = install leads set ÷ completed jobs. Membership conversion = memberships sold ÷ jobs at homes without an active membership. % of Recordings = Rilla recordings ÷ opportunities. Billable efficiency = billable hours ÷ hours on site (no benchmark color yet).